- Textbooks
- Express Series: English for Customer Care
- Textbooks
- Express Series: English for Customer Care
English
Synopsis Express Series: English for Customer Care
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
EAN
9780194579063
Publisher
Edition year
2007
Pages
80
Language
English
Collection
INT.EXPRESS SERIES
Height
300
Width
200